Privacy Policy

What we collect

• When you ask for a quote (online, by phone, email, text or Facebook): your name, phone number, and anything else you choose to give us, such as your email, suburb or property address, a description of the job and photos of it.
• When you visit the website: standard technical information (such as your IP address, browser and device type, and the pages you view), collected by our website host and by Google Analytics. See “Cookies and analytics” below.

You don’t have to give us your details, but we can’t quote or book a job without a way to contact you.

How we use it

• to reply to your enquiry and prepare your quote;
• to book, carry out, invoice and follow up the work you ask for;
• to keep normal business, tax and warranty records; and
• to run, secure and improve our website.

We don’t sell or rent your information, and we don’t add you to a mailing list.

How the quote form works

When you send the quote form, your details and any photos go to our email inbox via a small secure function on our website host (Netlify) and an email delivery service (Resend). The email is sent from a JB Digital Barossa address, and our replies come straight to you. You’ll also get an automatic email confirming we’ve received your request. Every submission is automatically screened for spam; anything that looks like spam is held for JB Digital Barossa to review before anything is passed on to us. A copy is also sent to JB Digital Barossa, the local business that built and looks after this website, so they can make sure enquiries are getting through, and they keep a short note of the enquiry (name, email and message) in their client portal for the same reason. JB Digital Barossa don’t use your details for anything else. If an enquiry email can’t be delivered, it is stored securely in their client portal so it can be followed up.

Who else sees your information

Only the people and services that help us run the business and this website: our website host (Netlify), the email service above (Resend), JB Digital Barossa and their client portal provider (Supabase, Sydney), Google (analytics, the Google Maps shown on some pages, and email), Zoho (our business email inbox), and Meta (the Facebook page feed on our home page, which may set Facebook's own cookies, and if you contact us through Facebook or Messenger). We may also share information where the law requires or allows it. Netlify, Resend, Google and Meta are based in the United States, so information handled by them may be stored or processed there. Our client portal data (Supabase) is stored in Australia.

Cookies and analytics

We use Google Analytics 4 to see how people find and use the website, including whether a visitor taps our phone number or email link or sends the quote form. Google Analytics sets first-party cookies (named _ga and _ga_*) in your browser when you load the site, and gives us statistics; it doesn’t tell us who you are. We don’t send the contents of our forms to Google. We have turned off Google Signals and advertising features, and detailed Analytics data is kept for 14 months. You can block or delete cookies in your browser settings, or install Google’s Analytics opt-out add-on; the website will still work.

Enquiry forms and follow-up

When you type your email address or phone number into an enquiry or quote form on this website, we save what you have entered so far (your name, contact details and the details of your enquiry), even if you do not press send. A short notice under each form explains this. We do this only so that SA Elite Handyman can personally get in touch once about that enquiry if it was interrupted. Follow-ups are never sent automatically. We never save passwords or payment details. If you clear the form, or tap “Clear” under it, what you typed is deleted. If you do send the form, the unsent copy is deleted straight away. Otherwise, saved details are deleted automatically after 90 days. They are stored securely in Australia by our website provider, JB Digital Barossa, and are not sold, shared or used for marketing lists. To see or delete anything we hold about you, or to ask us not to contact you, email admin@elitesahandyman.com.au and we will action it promptly.

Keeping it safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as we need it for the reasons above or as the law requires, then delete it.

Access, corrections and complaints

You can ask to see the personal information we hold about you, or ask us to correct or delete it, at any time (we may need to keep some records, such as invoices, where the law requires). If you have a concern about how we’ve handled your information, please contact us first and we’ll do our best to sort it out. If you’re not happy with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Contact us

For any privacy questions or requests, contact Lindsay on 0481 195 152 or email admin@elitesahandyman.com.au.